Repairer Signup Guide
If it’s your first time using PTPay+, navigate to the “payments” tab in the PartsTrader platform.
If you don’t have someone set up in the Payment Manager role , you will see a section outlining the information about the new role and who within your organization should be assigned this role.
If you already have the Payment Manager role set up , you’ll be able to start making payments immediately.
How to Make a Payment
Once on the “Make Payment” screen, follow the below steps:
Search for the Supplier you want to send a payment to.
If the Supplier isn’t enrolled with PTPay+, you will get a message stating "<supplier name>" is not enrolled with PTPay+”
Select whether you are paying a statement, invoice, PO Number or PT Order and enter the appropriate reference number
Confirm you haven’t entered any personally identifiable information (such as a claim number) in the reference number.
Enter the amount of money you want to send for payment.
Select to pay by credit card or ACH.* If you have made previous payments and opted to save the payment method for further use, you will be able to click on the pre-saved card or
*Only payment methods the supplier accepts will appear as payment options.
Click the “Pay Now” button—and you’re done!
After, you will also be able to view and filter any payments you have previously made.
Who in my company can use PTPay+?
Anyone who is assigned the new Payment Manager role can use PTPay+ to make payments. We recommend that you only assign this role to people in your company who currently have the financial responsibility for paying suppliers.
How do I start using PTPay+?
If you’re not currently a PartsTrader user, ask the person in your company responsible for managing PartsTrader to get you set up with a login. Make sure your login has been given the role of Payment Manager. Then, once logged in, click on the Payment tab and you can start making payments.
Can I use our usual credit card to make payments?
Yes. You can use any valid credit card you choose. Just enter the card details and optionally select to save the card details for future payments.
I normally pay suppliers with a traditional check, can I still use PTPay+?
Yes. PTPay+ supports electronic bank transfer (ACH) which is a convenient and simple alternative to traditional paper checks.
Does PartsTrader store my credit card/bank account information?
No. PartsTrader doesn’t store any credit card or bank information. All card and bank information is sent directly to our Payment Facilitator, Payrix. Payrix stores your card information securely, and the details are masked from PartsTrader at all times.
Which of my suppliers can I make payments to?
Any participating suppliers can receive payments via PTPay+. When you search for a Supplier on the payment page, PartsTrader will indicate whether that Supplier is set up to accept payments via PTPay+. If they aren’t, you will need to let them know that you’d like them to register.
Coming soon: You will be able to tell if a supplier uses PTPay+ from their quote or when you're about to place an order with them as it will show you the payment methods they will accept for the order.
Will I be limited to paying for parts that I have purchased through PartsTrader?
No. You will be able to pay for any parts, regardless of whether they have been ordered through PartsTrader or not.
Can I pay individual invoices and monthly statements?
Yes. Just enter the appropriate invoice or statement number as the reference, and the amount you need to pay.
How long will it take for payments to be processed?
For credit card payments, you can generally expect a successful payment to be processed within 1-2 business days. For electronic bank deposits (ACH), within 2-4 business days.
Will I be able to see all the payments I’ve made?
Yes. You can view your payment history and filter by date. You can also export the transaction details to CSV.
Coming soon—you’ll be able to filter the payments by additional criteria, such as Supplier and Payment Status!
How do I go about getting a refund?
This will be done outside of PartsTrader in the same way you would if you pay a supplier by check or by credit card over the phone.
What is Personally Identifiable Information?
Personally identifiable information, or PII, is any data that could potentially be used to identify a particular person. Examples include a full name, Social Security number, driver’s license number, bank account number, passport number, and email address.
Am I allowed to pay for more than one invoice at a time?
Yes. If you are paying a statement that covers multiple invoices, just ensure you enter the statement number as the payment reference. If wanting to pay multiple individual invoices with a single payment, you are limited to 200 characters in the reference field.
Still have questions?
Call the PartsTrader Customer Care Team at 855-932-7278.