Supplier Signup Guide
Identify the person that handles accounts receivable. Once you have done this, set them up in PartsTrader. Please note:
The person with the "user management" role will need to add the "payment manager" role to an existing user or create a new user.
To add the "payment manager" role go to the "View Company Users" page.
The payment manager can then complete the registration process by following the instructions below:
Click the "payment" tab to start the registration process.
Complete the information and submit your application.
Our payment provider will confirm when your application has been processed.
Why does PartsTrader need so much information?
This information is mandated by the card networks and banking authorities. It is required by our payment provider, Payrix, to validate your business and set up your account.
How long will it take for payments to me to be processed?
For credit card payments, you can expect a successful payment to be processed within 1-2 business days. For electronic bank deposits, within 2-5 business days.
Why do I need to provide document scans?
To meet Financial Crimes Enforcement Network (FinCEN) regulations, our payment provider requires these to validate the information you have entered.
Will repairers be limited to only paying me for parts that have been purchased through PartsTrader?
No. Repairers will be able to pay you for any parts, regardless of whether they have been ordered through PartsTrader or not.
Does PartsTrader keep my financial information?
PartsTrader only stores your financial information for the duration of the application. It is encrypted and securely stored during that process and deleted from PartsTrader once the application has been received by the payment provider. In the event you decide not to complete your application, all application data will be deleted from PartsTrader after 5 days of inactivity on the application.
How will I know if I’ve received a payment?
You can view your payment history and status within the Payments tab in PartsTrader. If want to be emailed when a payment is received you can set this up under Email Alerts in the Payrix portal.
What if I want to add or remove a PTPay+ payment method once my application has been accepted?
You will be able to initiate this process from the Payment Method screen. Our Customer Care team will be notified of the change you want to make and will work with our payment provider, Payrix, to make the change.
How do I set up Email Alerts?
During the registration process you will be asked to create a Login to the Payrix portal. Once your account has been created, you’ll receive an email from Payrix to activate your account. To login go to https://payments.partstrader.us.com On the left hand side select Email Alerts and turn on notifications for events you want to be notified of.
How can I reconcile my disbursed payments?
Payrix will batch all transactions received during the day and process them overnight. You will receive a single payment to your bank account that will consist of the multiple transactions. To view which payments make up the single disbursement, you can login to the Payrix portal and check your withdrawal history.
Still have questions?
Call the PartsTrader Customer Care Team at 855-932-7278.