Supplier Signup Guide
Identify the person that handles accounts receivable. Once you have done this, set them up in PartsTrader. Please note:
The person with the "user management" role will need to add the "payment manager" role to an existing user or create a new user.
To add the "payment manager" role go to the "View Company Users" page.
The payment manager can then complete the registration process by following the instructions below:
Click the "payment" tab to start the registration process.
Complete the information and submit your application.
Our payment provider will confirm when your application has been processed.
Why does PartsTrader need so much information?
This information is mandated by the card networks and banking authorities. It is required by our payment provider, Payrix, to validate your business and set up your account.
Does PartsTrader keep my financial information?
PartsTrader only stores your financial information for the duration of the application. It is encrypted and securely stored during that process and deleted from PartsTrader once the application has been received by the payment provider. In the event you decide not to complete your application, all application data will be deleted from PartsTrader after 5 days of inactivity on the application.
Why do I need to provide document scans?
To meet Financial Crimes Enforcement Network (FinCEN) regulations, our payment provider requires these to validate the information you have entered.
Will repairers be limited to only paying me for parts that have been purchased through PartsTrader?
No. Repairers will be able to pay you for any parts, regardless of whether they have been ordered through PartsTrader or not.
How long will it take for payments to me to be processed?
For credit card payments, you can expect a successful payment to be processed within 1-2 business days. For electronic bank deposits, within 2-5 business days.
How will I know if I’ve received a payment?
You will be able to view your payment history and the status of each payment you have received, within the Payments tab in PartsTrader.
What if I want to add or remove a PTPay+ payment method once my application has been accepted?
At a later date you will be able to manage this process from the Payment Method screen in the same way you do for all other payment methods. In the meantime, please contact Customer Care with the change you want to make and PartsTrader will manage this for you.
Are there any fees to use PTPay+?
Yes. There is a one-time application processing fee of $20, and a monthly fee of $9.95 after that. A 2.9% + $0.30 transaction fee will apply to all credit/debit card payments, and a flat $3.00 fee will apply to all ACH transactions.
How will the fees be billed?
Payrix will debit the fees directly from the bank account you provide when signing up for PTPay+. The application fee will be processed when you submit your application. The monthly platform fee will be processed at the end of each month. Any transaction fees will be deducted each night, based on the payments you received that day.
Can I manage Returns and Refunds through PTPay+?
Yes you can. On your Payment History screen you will be able to select a payment and refund some or all of the original amount.
Still have questions?
Call the PartsTrader Customer Care Team at 855-932-7278.