Last Updated August 22, 2012.

This privacy policy (“Policy”) applies to the PartsTrader, LLC (“PartsTrader”) websites and services and describes how Identifying Information is collected, used, disclosed, and protected by PartsTrader. Each User agrees to this Policy by using or continuing to use any of PartsTrader Application. The User’s use of the PartsTrader Application is subject to the PartsTrader User Agreement (the “User Agreement”). Capitalized Terms used in this Policy, but not defined, shall have the meanings given in the PartsTrader User Agreement. To the extent of any inconsistency between this Policy and the User Agreement, the terms of the User Agreement shall control.

Changes to This Policy

PartsTrader may change this Policy at any time. PartsTrader will notify all User’s whenever this Policy is modified via the e-mail address that User has configured in PartsTrader.

Information Collected

PartsTrader collects information from the User in various ways whenever the User uses any of PartsTrader Application. PartsTrader may supplement this information with information from other companies. PartsTrader collects Identifying Information, company information, Product information, and Aggregate Data.

“Identifying Information” means information that specifically identifies an entity, individual, Product, or transaction (such as a company, user, e-mail address, name, contact information, or the price and terms of a transaction between a Repairer or Supplier), and demographic and other information when directly linked to information that can identify an individual or company.

“Aggregate Data” is information PartsTrader collects about a group or category of services or users from which individual user identities have been removed. In other words, no Identifying Information is included in Aggregate Data. PartsTrader may use Aggregate Data to, among other things, understand trends in its users’ needs. PartsTrader may share Aggregate Data about its users with third parties for various purposes, including to help PartsTrader better understand its participants’ needs and improve its services and for marketing purposes. PartsTrader will not sell Aggregate Data or provide Aggregate Data for any purpose unrelated to the operation and management of the PartsTrader Application.

The following are types of information PartsTrader may collect from the User.

Information the User Gives PartsTrader. PartsTrader collects information the User gives it on the PartsTrader Application and when the User registers for and uses its services. Examples include the following:

Registration and Profile Information. When the User registers to use PartsTrader’s services or update its profile, PartsTrader may collect various kinds of information about such User including, name, email address; title, company and other profile information such User provides; demographic information; and information the User uploads such as photos, files, and documents.

Contact Information. PartsTrader collects the physical addresses, phone numbers, email addresses and other contact information the User provides.

Requests, Quotes, Orders, and Feedback. When the User chooses to post Requests, Quotes, Orders or Feedback, PartsTrader also collects information.

Payment Information. If the User submits payment information to PartsTrader for participation fees, or other expenses, PartsTrader or its payment processing vendor collects such User’s credit card information and billing address and other payment information.

Submissions and Customer Service. From time to time PartsTrader may use surveys, requesting personal, company or demographic information and member feedback.

Automatically Collected Information. PartsTrader automatically receives certain types of information when the User interacts with PartsTrader’s webpages, services and communications. For example, it is standard for the User’s web browser to automatically send information to every website such User visits, including PartsTrader’s Site. That information includes the User’s computer’s IP address, access times, its browser type and language, and referring website addresses. PartsTrader may also collect information about the type of operating system the User uses, its account activity, and files and pages accessed or used by such User.

Cookies and Web Beacons. PartsTrader may also use certain kinds of technology such as cookies and web beacons to collect information. Among other things, PartsTrader may use cookies and web beacons to improve its Sites and emails by seeing which areas and features are most popular, to count the number of computers accessing PartsTrader Site, to personalize and improve the User’s experience, to record the User’s preferences, and to allow the User to visit PartsTrader’s Site without re-entering its user ID or password. A cookie is a small amount of data which is sent to the User’s browser from a website’s computers and stored on such User’s computer’s hard drive. Most browsers automatically accept cookies as the default setting. The User can modify its browser setting to reject PartsTrader’s cookies or to prompt the User before accepting a cookie by editing its browser options. However, if a browser is set not to accept cookies or if the User rejects a cookie, some portions of the Site and services may not function properly. The User may not be able to sign in and access certain webpage features or services. A web beacon is an electronic image, also called a “gif,” that may be used on PartsTrader’s webpages to deliver cookies, count visits and compile statistics on usage and campaign effectiveness or in PartsTrader’s emails to tell if an email has been opened and acted upon.

Use of Identifying Information

In general, PartsTrader uses Identifying Information to provide its services to User, operate the Site, integrate with other add-on services that complement the PartsTrader Application such as estimatics software, repairer management systems, or other parts inventory and sourcing systems, and where an insurance carrier is listed as the insurer on a Request and related Quotes and Orders provide information to that insurance carrier for its processing, payment and analysis of claims. PartsTrader will not provide Identifying Information to insurance carrier on any Request, Quote, or Order where that insurance carrier is not the listed insurance company on the relevant Request. PartsTrader will not provide Identifying Information to an insurance carrier on Repairers cost (buy) price for parts, unless that information is required to complete the repairers estimate to an insurance carrier, as is the case for part line items that are recycled. PartsTrader will use the Identifying Information to the extent necessary to provide all services and products offered through the PartsTrader Application, and fulfill all its obligations under the User Agreement. PartsTrader may also use the User’s Identifying Information:

  • to request feedback and to enable PartsTrader to develop, customize and improve the Site and its publications, products and services;
  • to conduct marketing analysis, to send the User surveys or newsletters, to contact such User about services, products, activities, special events or offers from PartsTrader or its partners and for other marketing, informational, product development and promotional purposes;
  • to send the User a welcoming email and to contact such User about its use of the Site and services; to respond to the User’s emails, submissions, comments, requests or complaints; to perform after-sales services; to anticipate and resolve problems with PartsTrader’s service; to respond to customer support inquiries, for assistance with PartsTrader’s product and service development; and to inform the User of updates to products and services from PartsTrader that better meet the User’s needs;
  • to allow other Users to contact the User in connection with a Request, a Quote, an Order, or any question or situation relating to the foregoing or an anticipated transaction between such User and such participants;
  • for other purposes about which PartsTrader notify the User.

Sharing of Information

PartsTrader will not give, sell, rent, share, or trade any of the User’s Identifying Information or any data that the User gives PartsTrader in connection with the PartsTrader Application to any third party except as outlined in this Policy, the User Agreement or with such User’s consent. PartsTrader may share aggregated company or demographic, transactions between Suppliers and Repairers, Requests, Quotes, Orders, and information about its participants, sales, and traffic to its partners. PartsTrader may also disclose information to a third party to (a) comply with laws or respond to lawful requests and legal process; (b) to protect PartsTrader, agents, customers, and others including to enforce its agreements, policies and terms of use; or (c) in the good faith belief that disclosure is needed to respond to an emergency, or protect the personal safety of any person.

The PartsTrader Site includes features that by their nature support sharing some or all of the User’s Identifying Information with other Users. Those other Users may see the User’s name, physical or mailing address, email address, photos and information from the User’s profile page, from Requests and Quotes, and any files the User chooses to share; and they can post comments and email such User.

PartsTrader may provide the User with opportunities to connect with third party services. If the User chooses to use any such third party services, PartsTrader may facilitate sharing of such User’s information. The User’s use of such services is not governed by PartsTrader’s User Agreement or this Policy. PartsTrader does not control the services of those third parties or how they use the User’s information and documents. The User is responsible for reviewing the terms and the privacy policies of those third parties before using their services.

Network and Information Security

PartsTrader takes steps it deems reasonable to protect information it collects from the User to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction. In addition, highly confidential Identifying Information such as credit card numbers and passwords that it requests from the User on PartsTrader’s Site is protected with encryption, such as Secured Socket Layer protocol, during transmission over the Internet.

The User’s account information and access to PartsTrader’s service is accessible only through the use of an individual user ID and password. To protect the confidentiality of Identifying Information, the User must keep its password confidential and not disclose it to any other person. The User must advise PartsTrader immediately if it believes its password has been compromised or misused. THE LIMITATIONS ON LIABILITY PROVIDED IN THE USER AGREEMENT ALSO GOVERN THIS POLICY.


PartsTrader may send the User communications or data regarding the PartsTrader Application, including but not limited to (i) notices about the User’s use of the PartsTrader Application, including any notices concerning violations of use, (ii) updates, and (iii) promotional information and materials regarding PartsTrader’s products and services. The User may opt-out of receiving promotional emails from PartsTrader by following the opt-out instructions provided in those emails. The User may also opt-out of receiving promotional emails and other promotional communications from PartsTrader. Email opt-out requests will not apply to transactional service messages, including security alerts and notices about the User’s current account and services.

General Provisions.

This Agreement (i) shall be governed by Illinois law; (ii) contains the entire understanding between User and PartsTrader regarding the subject of this Agreement, and supersedes all previous oral or written agreements or understandings between User and PartsTrader regarding the subject of this Agreement; (iii) binds User’s permitted successors and assigns; (iv) shall be subject to legal proceedings exclusively in Cook County, Illinois (except that actions to enforce a judgment or for specific performance may be located elsewhere as necessary); (v) shall not be waived except in writing signed by PartsTrader (which waiver shall only relate to the specified right or obligation); (vii) shall require that written notices be made to PartsTrader at the address indicated on the Site; (viii) shall not be subject by a trial by jury, WHICH TRIAL BY JURY IS HEREBY WAIVED BY THE PARTIES; (ix) shall not be deemed to establish a partnership, agency or joint venture among the parties; (x) shall not be assignable by User (by operation of law or otherwise) without the prior written consent of PartsTrader (a change of control involving User shall constitute an assignment requiring consent); (xi) shall not be affected by the invalidity or unenforceability of any provision, which such provision shall be deemed severable and not affect the remaining valid and enforceable provisions of this Agreement; and (xii) shall be subject to the rule of construction where the term “including” or “include,” as used in this Agreement, shall mean “including, but not limited to.” User shall pay PartsTrader’s fees of costs and collection (including attorneys’ fees), to enforce any provision of this Agreement, including any failure by User under this Agreement to pay any amounts due, take any action required, or return any property to PartsTrader.