A message from PartsTrader CEO, Steve Messenger:
Dear Valued PartsTrader Clients,
I am writing you today, in light of the COVID-19 pandemic, to assure you that we have put in place the necessary measures to keep the health and safety of our PartsTrader employees paramount, while ensuring we continue to deliver world-class customer care.
As you know, the events of the past days and weeks have been unprecedented, and our team continues to monitor and navigate this rapidly changing situation along with the rest of the world. We are complying with CDC guidelines, as well as following the guidance of national and local officials regarding COVID-19.
We are taking all necessary precautions to help keep our employees safe, while still allowing our Customer Care Center to remain operational, providing the same level of customer service you’ve come to expect from our dedicated team. We are maintaining our normal business hours of operation and our team of committed Customer Care Representatives will be available to help solve any issues and answer any questions.
If you do have questions or concerns regarding your customer experience, please feel free to reach out to our Customer Care Center and we will promptly provide assistance.
At PartsTrader, we are prepared for events like those now taking place and we are fully committed to continue delivering normal operational efficiency for our customers.
Thank you for your time and please be safe.