The answer to that question is yes. There continues to be a shortage of master technicians who can properly repair panels, but there is more to it than that.
There is no doubt we continue to see a shortage of autobody technicians. An aging population of existing technicians, combined with the difficulty of attracting new trainees, continues to exacerbate the issue. According to the Bureau of Labor Statistics, there were nearly 35,000 auto technician positions left unfilled in 2024. That means many shops lack the “bench strength” of experienced technicians needed to repair all eligible parts and may replace bolt-on components more frequently to meet cycle time goals.
Not only is it difficult to get young people interested in the industry, but retaining those who are new to the field can also be a challenge. Several industry organizations and MSOs are doing an admirable job attracting high school students and recent veterans into collision repair, but keeping newly trained technicians motivated and engaged is a more complex issue.
Many young adults interested in the collision repair business have likely grown up watching television shows centered around custom builds and restorations, which differs significantly from the reality of day-to-day collision work. Younger employees are also more likely to seek out new opportunities. According to a recent Gallup study, 21% of Millennials reported changing jobs within the last 12 months.
Additionally, thinner vehicle panels and the increasing use of plastic and carbon fiber components that are more difficult or impossible to repair are contributing to the growing replace-versus-repair ratio. ADAS equipment, bumper sensors mounted behind specific material thicknesses, cameras, and lidar/radar systems mounted in vulnerable areas also result in fewer repairs and more parts being replaced.
Is there a solution?
We cannot stop the advancement of ADAS technology or the use of thinner panels and alternative materials, but as an industry, we can continue working to attract and retain new technicians so they can develop the skills necessary to properly repair every qualifying panel.
