April 21, 2025

A Look Inside IIHS’s Vehicle Research Center: Driving Change in Car Safety

 I recently co-hosted an industry webinar with Matt Moore, the Chief Insurance Operations Officer for the Insurance Institute for Highway Safety (IIHS), at their Vehicle Research Center in Ruckersville,…
Category: Carrier, Collision Industry Updates, PartsTrader, Repairer
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Latest Articles

Phantom parts in the collision repair business are parts that are wrongly listed as available and for sale, therefore not maintaining auto parts accuracy.
May 15, 2020

Ensure Auto Parts Accuracy: Avoiding the Phantom Menace

The word ‘Phantom’ is defined by Webster’s dictionary as a figment of one’s imagination as…
Business Manager, Carrier, Repairer, Supplier, User
The slow decline of new light vehicle sales has a direct impact on the average age of vehicles repaired and influences used car values.
April 29, 2020

New Light Vehicle Sales and the Auto Collision Industry

New car sales has always been one of the longer-term indicators to watch for in…
Business Manager, Carrier, Collision Industry Updates, Repairer, Supplier, User
April 22, 2020

Current Collision Repair Parts Procurement Trends

PartsTrader recently reported on the current state of collision repair parts procurement trends by gathering…
Business Manager, Carrier, Repairer, Supplier, User
Speculations surface amongst the COVID-19 impacts on the collision repair industry, but PartsTrader portal data reassures continued healthy quote volumes.
April 6, 2020

COVID-19 Impacts on the Collision Repair Industry

As the effects of the COVID-19 virus are beginning to be felt in every area…
Business Manager, Carrier, Collision Industry Updates, Repairer, Supplier, User
scaling performance metrics to a reduced number of true ‘key’ indicators will focus results on big impact areas that will drive significant improvement in auto physical damage claims.
April 1, 2020

Measuring KPIs on Auto Physical Damage Claims

How many key performance indicators is the right amount? Veteran business travelers will recognize this…
Business Manager, Carrier, Collision Industry Updates, Repairer, User
March 18, 2020

Bottom Line Profits From Online Parts Sales – Pt....

This is the second of two articles that explores several best practices, such as performance-based…
Carrier, Collision Industry Updates, Repairer, Supplier